Payment Information
We accept most major credit or debit cards, including Visa, Mastercard, Swith and Solo. We do not accept American Express.
Payments are taken through our Paypal page where you can choose to use your existing Paypal account or pay by credit/debit card.
Product Availability
We strive to keep all products that we have available online up to date. However although availaility may be indicated on the site, we cannot garuntee product availabilty and may not be able for immediate deilivery. We will notify you upon receipt of your order to inform you. Where an alternative or a full refund will be offered. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Delivery Policy
Postage and packaging is free to The UK. We post all our products on recorded delivery. We aim to post orders as soon as we receive an order. We normally dispatch orders the next day and you should receive your purchase between 2-4 working days.
We strive our best to keep to this but due to unforseeable circumstances please allow up to 12 days. Please notify us if you haven’t received it although we would have contacted you already.
Returns Policy
All items including Sale items can be returned for exchange or refund providing instructions are followed from the returns slip provided. You must notify us of any exchange/refund you wish to make within 28 days or we will not be able to process your request.
Privacy Policy
When signing up to our mailing list or using our online shop you consent for us to process and use your personal data in accordance with our privacy policy. Our privacy policy applies to all users of this website.
DRTE collects personal data from visitors to the website who sign up to our online mailing list or who use the online shop. DRTE does not hire, sell or reveal your personal data to any entity outside of DRTE. Personal data will only be shared if required to do so by law or in relation to a legal occurrence.
We may use your email address to send you information regarding DRTE products or events. You have the right to be removed from our online mailing list at anytime if you wish to be removed after signing up simply follow the instructions supplied on the latest newsletter you received from us.
Security
DRTE online store has a secure online website and payment facility to protect all personal data and financial data during transactions. However, you agree that while we do our uttermost to protect Internet data transmissions, no transaction is ensured guaranteed protection from access by unintended parties. In using the online shop you agree not to hold us responsible for such breaches of security, unless it is an act of negligence by DRTE.
